Frequently Asked Questions
Everything you need to know about your NVLTY experience.
How long does shipping take?
Standard domestic orders typically arrive within 3-5 business days, while international shipping can take 7-14 business days depending on your location and customs processing.
What is your return policy?
We offer a 14-day return window from the date of delivery. Items must be unworn, unwashed, and include all original tags and packaging to be eligible for a refund.
How do I know which size to order?
Each product page features a detailed size guide with specific measurements. We generally recommend sizing up if you prefer a more oversized, streetwear-inspired fit.
What payment methods do you accept?
We accept all major credit cards (Visa, Mastercard, American Express), as well as PayPal, Apple Pay, and Klarna for flexible interest-free installments.
Are your limited edition drops restocked?
In order to maintain exclusivity, most of our seasonal collections and limited edition collaborations are never restocked once they sell out.
Can I track my order in real-time?
Yes, once your order is dispatched, you will receive a shipping confirmation email containing a tracking number and a link to monitor your delivery progress.